|
 |
|
Don't forget to read the Payment Options and Item Delivery pages before placing an order.
|
| Ordering
| How do I place an order? |
1. Add your desired item(s) to your shopping cart.
2. Click checkout and sign in to your account. You will need to create an account with us if you do not already have one or you can choose to checkout without creating an account.
3. To expedite the delivery process, please make sure you include your character name.
4. Click Continue until you reach the Order Confirmation Page.
5. The various payment methods are detailed in the Order Confirmation Page.
6. After clicking Confirm, an email with your Order Number will be sent to you.
7. You may proceed to transfer your payment to us.
8. Please be reminded to use our Manual Notification System embedded either in your Order History or email sent to you after the confirmation of purchase.
9. For collection, please take instructions from our service staff via email. If we are unable to reach you, we would send a reminder SMS to you (so please provide a communicable mobile number). |
| [Back To Top] |
| How do I check my order status? |
| Kindly contact our customer representatives at Live Chat for assistance |
| [Back To Top] |
| What happens if I would like to change my character name or server? |
| Under such instances, there is no call for Panic. Simply contact our customer representatives at Live Chat. In order to expedite the process, please furnish us with your actual desired Character name, Server name and followed by your email address. We will then rectify the error and will execute delivery according to the new information provided by you. |
| [Back To Top] |
| The shopping cart seems to be empty after I added an item in. |
| This could be because of your Temporary Internet Files and Cookies. Please clear your cache and cookies and try restarting your browser. Feel free to go to our contact us page and send us an enquiry if the problem persist. |
| [Back To Top] |
| Do you cover tax for MapleGlobal and MapleSEA? |
We do not cover tax for MapleGlobal and MapleSEA. However, you can always request our customer service to deliver in smaller quantities. For example, trading 2 times 4,999,999 mesos instead of 10,000,000 mesos one shot.
|
| [Back To Top] |
| I can't seem to validate my email address. Are you able to assist me in this? |
| Sure! Simpily Contact Us by sending an email to us at customer@gamers-mart.com and request for us to do a manual email validation for you. We will get your account validated within 24 hours. |
| [Back To Top] |
Delivery
| How long do I have to wait for your delivery? |
| Most orders are delivered within 15 minutes to an hour during our operating hours after payment. The latest is within 24 hours. In order to expedite the delivery process, please contact our Live Chat representatives and provide them with your particulars so that they can check on your order. However, there might be some instances where it will take a slightly longer time due to technical delays and high influx of orders. |
| [Back To Top] |
| Where will the delivery take place? |
| All deliveries will be made in game. Please contact our Live Chat representatives for delivery. They will inform you of the place to meet in game. |
| [Back To Top] |
Power Leveling
| What exactly is Power-Leveling? |
| Power-Leveling is a service to increase your character's level rapidly using a technique called "grinding", where we kill the monsters over and over again to achieve the experience to level up the character. Our team of professional players take shifts to work on your account 24 hours a day to achieve your desired level in the shortest possible time. |
| [Back To Top] |
| Is this Power-Leveling safe and will I get banned? |
| Power-Leveling is a safe service and existed ever since the early days of multi-player online games. Just like buying game currency from us, no game company will ever know if you are using our Power-Leveling service. We do not use any forms of hacks or cheats during the Power-Leveling process. All Power-Leveling service is done by a real human player. Just think of it as your best friend using your account to play. However, we will not be responsible for accounts being banned due to offenses made by our customers before and after engaging our Power-Leveling service. |
| [Back To Top] |
| What do I have to take note before engaging the Power Leveling service? |
Please make sure you change your password before and after the Power Leveling process. This will ensure your account is 100% safe and protected. Please also provide all basic equipments for the character before Power Leveling. You may transfer all expensive items and equipments to another account if you wish. Before Power Leveling, please ensure that you provide basic equipments and sufficient game currency for our players to use.
*When placing an order for Power Leveling, please make sure you have provided clear instructions on how you had like your character to be Power Leveled in the Comments Box. |
| [Back To Top] |
| Do I get to keep the items and equipments after Power-Leveling? |
As a matter of policy, we believe that we should return the character, along with all identical items and equipments, in a "as is" state. This is to avoid any conflict of interests and misunderstanding. Nothing additional would be on the character and similarly, nothing less would be on the character before and after the Power-Leveling. |
| [Back To Top] |
| Will you communicate with other players during Power-Leveling? |
| Like all other professionally run businesses, we believe in keep mum on the identities of our clients. We believe in doing our part in providing quality service – i.e. to achieve the power-leveling within the stipulated timeframe while not offending any other gamer. |
| [Back To Top] |
|
If your question was not answered here, don't hesitate to Contact Us.
|
|
 |
|
 |